Frequently Asked Questions
Where do these plants come from/shipped ?
All plants are sent/origin from the AROIDPLANT greenhouse, from Kediri - INDONESIA
Where can this plant be sent and is the process legal ?
We can serve orders to countries in ASIA, USA, CANADA, & EUROPE. The process is legal, the shipment will be accompanied by a phytosanitary certificate and other supporting documents.
Does the buyer have to have an import permit ?
Policies in each country are different. For now, countries that require import permits to purchase cross-border plants are the USA, CANADA, HONGKONG, PHILIPPINES, AUSTRALIA, NEW ZEALAND, MALAYSIA & SINGAPORE. Contact / look at the website of the department of agriculture to find out the policy updates.
Tutorial : How to get USA import permit online
How much is the shipping cost, delivery time and how is it delivered ?
The shipping fee is 60 USD per box, and shipping is free for purchases over 500 USD. Estimated delivery is 5 - 10 working days to the destination of the package. Shipping services using DHL EXPRESS / CARGO.
How long does it take to process an order ?
Takes 1 - 2 weeks for the process of obtaining export permits & laboratory examinations for the issuance of Phytosanitary Certificates. Plants can be sent if a Phytosanitary Certificate has been issued.
What about the condition of the plants and the packaging of the package ?
The plants sent have received special treatment to be clean from pests and insects, without using soil media, but using alternative planting media, namely moss / tissue. We do packaging safely, use safe boxes and are resistant to hot and cold weather.
How to pay for the order ?
We use secure payments for both buyers and sellers. Currently the default payment in our store is PAYPAL. If you want another payment method, please contact us first.
How do i track my order ?
We will send DHL EXPRESS / CARGO tracking number and link via email so that buyers can monitor the journey of their packages.
What about the replacement and return policy ?
We've listed the details on our store policy page. Please check for more details.
Any question ?
Contact us via our contact page / send an email to : firstname.lastname@example.org